This Privacy Policy describes how mconnect.ai (“we,” “us,” or “our”) collects, uses, and protects your information when you use our platform to create and deploy AI agents via prompts, REST APIs, and third-party LLM providers.
By accessing or using our services, you agree to this Privacy Policy.
1. Information We Collect
a. Account Information
When you sign up, we collect:
- Full name
- Email address
- Organization name (if applicable)
- Authentication details (hashed passwords or OAuth)
b. Agent & Workflow Data
- Agent configurations, prompts, workflows, and automation rules you define.
- API keys you choose to connect (e.g., OpenAI, Anthropic).
We do not use your prompt/agent data to train any LLMs unless explicitly allowed.
c. Service Usage Data
- Logs of API requests, timestamps, success/failure codes
- Metadata on agent execution (not including sensitive prompt inputs unless configured)
d. Third-Party Integrations
When you connect external services (e.g., LLM APIs), we may store tokens securely (e.g., OpenAI API key), but we do not have access to your third-party billing accounts or personal data from those providers.
2. How We Use Your Information
We use collected data to:
- Provide and maintain the platform
- Securely orchestrate agent execution
- Improve service performance and reliability
- Provide support and resolve issues
- Communicate updates, alerts, or product changes
We do not sell, rent, or share your personal data for marketing purposes.
3. How We Share Information
We may share data:
- With trusted infrastructure providers (e.g., cloud services) under strict agreements
- To comply with legal obligations (e.g., law enforcement)
- In anonymized or aggregated form for platform analytics
We do not share your agents or prompts with any third-party LLM provider outside of orchestrating a request using your provided API key.
4. Your API Keys and Security
You provide API keys to connect LLM providers (like OpenAI, Anthropic, etc.). These are:
- Stored securely in encrypted form
- Used only to make requests on your behalf
- Never shared or repurposed by us
We follow best practices for securing access, including encryption, access logs, and key isolation.
5. Data Retention
We retain:
- Your account and agent data as long as your account is active
- Logs and metadata for a limited time (e.g., 30–90 days), for debugging and usage analytics
You can delete your account or agents at any time, which will delete associated data from our active systems.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the data we store about you
- Correct inaccuracies
- Delete your account and associated data
- Object to or restrict data processing
To exercise these rights, contact: support@mconnect.ai
7. Children's Privacy
Our platform is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal data from minors.
8. Data Transfers
Our servers are hosted in the North America region. As part of operating our services, your data may be transferred to and processed within this region in accordance with applicable data protection laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or platform notifications.
10. Contact Us
For questions, requests, or concerns:
Email: support@mconnect.ai